Returns Policy
Items must be returned in new, store-bought condition to receive a refund or exchange.
All shipping charges are the responsibility of the purchaser.
Original sales receipt must accompany returns. Please include your invoice number in all returns and a note about how you would like us to proceed.
We accept returns for exchange or refund 14 calendar days after delivery of the product. After 14 calendar days, we will offer an exchange, refund or store credit at our discretion.
The following items are final sale:
- Custom boots and skate (including color upgrades, changes to width, etc.)
- Skate boots and plates that have been mounted
- Special order items (ex. Roll-Line)
- Clearance items
- Mouth Guards
- Gift Cards
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
We only ship within the US, including POs and APOs.
Standard delivery will be provided by USPS or UPS, depending on your location. Express delivery available upon request at the expense of the customer.
In stock items ship within 3 days. Some products are not regularly kept in stock and will ship directly from the manufacturer.
Warranty
Warranty policies vary between brands. Please contact us with details for any warranty issues.
Gift certificates
We offer online gift certificates that generate a code to be used on our online store or you can purchase a physical gift certificate in our shop that can only be used in the shop. Gift Certificates expire one year from purchase. We do not accept returns on gift certificates.
For any questions not answered above, please contact us at medusaskates@gmail.com or call us at 512-203-7203